Store Return Policies

We at MuscleBully.com want you to be absolutely happy with your purchase. As such, we offer easy returns within 30 days of receipt. While we do not charge restocking fees, we are unable to refund shipping costs. 

Return Procedures

Damaged or Incorrect Orders

If your items(s) have been damaged during shipping, are defective or there are missing or incorrect items, you must notify us immediately within 7 days of receiving the item(s) so that we may correct the issue. If we are not notified within 7 days, we reserve the right to refuse any damage or missing item claims after this period, as it becomes much harder for us to process shipping claims with the delay.

Please call us at (844) 442-8559 or email us at info (at) musclebully.com with your order number and a description of the problem. If your items are damaged, please include photographs if possible to assist us. We require the damaged items to be shipped back to us. Once received we'll then issue a replacement to you. 

All Other Returns

1) Review our return policy checklist above to ensure your order qualifies.

2) Email us at info at musclebully.com

3) Put your order back into its original packaging and in the shipping container and include a copy of the your receipt.

4) Ship the package back to the specific address provided by our support staff. 

Please note that MuscleBully.com will not be responsible for return shipping costs or lost shipments, so we highly advise you to use a shipping carrier with tracking and/or delivery insurance, especially with higher value items.

5) Once we have received the return, we will notify you by email and begin processing the return. It should take 3 to 5 business days to process and refunds will be put back onto the original payment method.

Please note that we cannot refund shipping costs. On orders that qualified for free shipping, the actual cost of shipping will be deducted from the refund.

Your refund should show up on your billing statement within 1 to 2 cycles. 

 

Updated 9/19/2016